Effective date: August 6, 2026
Overview
This policy explains the return, refund, cancellation, and exchange rules for KIRIKIRI COSPLAY STUDIO orders. Please contact support@kirikiricosplay.com before sending any item back.
This policy does not exclude or limit any mandatory consumer rights that cannot lawfully be excluded under the laws applicable to you.
Standard Size Returns
You must submit a return request for a Standard Size product within 7 calendar days after delivery.
To be eligible, the product must be:
- unworn;
- unused;
- unwashed;
- unaltered;
- undamaged; and
- returned with its original packaging, tags, accessories, and all parts.
For a return that is not caused by a quality issue, the customer is responsible for the return shipping cost.
Wig Hygiene Requirements
Because wigs are hygiene-sensitive products, a wig is eligible for an ordinary return only if it:
- has not been worn;
- has not had its lace cut;
- has not been washed or styled; and
- is returned with its original packaging and tags.
Please contact us before sending a wig back. A wig returned without approval or outside these hygiene requirements may not be accepted.
Custom Made Products
Custom Made products are not eligible for an ordinary return, exchange, or refund for any of the following reasons:
- change of mind;
- size or fit preference; or
- incorrect or inaccurate measurements supplied by the customer.
The exceptions in the next section continue to apply to Custom Made products.
Wrong, Damaged, or Defective Items
We will review and provide an appropriate remedy if:
- we sent the wrong item;
- the item arrived damaged; or
- the item has a manufacturing defect.
These exceptions apply to Standard Size, Custom Made, and wig products. Nothing in this policy excludes or limits any mandatory consumer right or remedy that cannot lawfully be excluded.
Please contact support@kirikiricosplay.com promptly and provide your order details, photos, and any other information reasonably required to assess the issue.
Custom Made Cancellations
You may request cancellation of a Custom Made order only within 24 hours after placing the order and only if production has not started.
A cancellation request is not automatically approved. We will confirm whether production has started and whether the cancellation is accepted.
Return Authorization
Before returning any item, you must contact support@kirikiricosplay.com and receive return approval and return instructions.
Returns sent without prior approval may not be accepted. The return address will be provided after a request is approved.
Return Shipping Costs
- For change of mind, size preference, or another non-quality reason on an eligible Standard Size return, the customer pays the return shipping cost.
- For a wrong item, an item that arrived damaged, or a confirmed manufacturing defect, KIRIKIRI COSPLAY STUDIO will provide the appropriate return instructions and remedy after review.
Inspection and Refund Processing
After an approved return is received, we will inspect it against the approved request and the conditions in this policy.
If the return and refund are approved after inspection, we will process the refund within 5 business days.
Refunds are issued to the original payment method. Your bank or payment provider may need additional time to make the funds available.
Exchanges
Whether an exchange is available depends on the product, inventory, and the result of our review. Custom Made products are not eligible for an ordinary exchange for change of mind, size preference, or customer-supplied measurement errors.
Contact Us
For a return, refund, cancellation, or exchange request, contact:
KIRIKIRI COSPLAY STUDIO
Email: support@kirikiricosplay.com
Website: https://kirikiricosplay.com
Please also review our Terms and Conditions.