Effective date: July 12, 2026
Overview
KIRIKIRI COSPLAY STUDIO wants you to be happy with your order. This policy explains when returns, refunds, cancellations, and exchanges may be available, and how to request help.
Please read this policy carefully before placing an order. If you have questions, contact us at support@kirikiricosplay.com.
This policy does not limit any rights that cannot be excluded under applicable law.
Eligibility for Standard Size Returns
Standard Size products may be returned within 14 days after delivery if all of the following conditions are met:
- the item has been delivered to you;
- the item is unworn;
- the item is unused;
- the item is unwashed;
- the item is undamaged; and
- the item is returned with the original packaging, tags, accessories, and parts.
Non-Returnable and Restricted Items
The following items are generally not eligible for ordinary return or exchange:
- Custom Made products, except in the cases described below;
- wigs that have been worn, trimmed, styled, washed, or used; and
- any item that has been damaged after delivery due to use, improper care, or customer handling.
If an item is returned without approval, or if it does not meet the conditions in this policy, we may be unable to accept it.
Custom Made Products
Custom Made products are generally non-returnable and non-exchangeable.
However, we may review a return request for a Custom Made product if:
- you received the wrong item;
- the product has a confirmed quality defect; or
- the finished item shows a clear and material difference from the size information you confirmed with us.
For Custom Made products that qualify under one of the exceptions listed above, the available remedy will be determined after we review the request.
Wig Return Conditions
Wigs that have been worn, trimmed, styled, washed, or used are not eligible for ordinary return.
We may still review a return request if:
- the wrong item was sent; or
- the wig has a confirmed product defect.
Because wigs are sensitive items, please contact us before sending any wig back. Do not return a wig without approval.
Order Cancellations
You may request an order cancellation within 24 hours after placing your order, as long as sourcing or production has not started.
If sourcing, production, or Custom Made work has already begun, cancellation cannot be guaranteed.
Please note that a cancellation request does not mean the order will automatically be cancelled. We will review the request and confirm whether cancellation is possible.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you received:
- the wrong item;
- a damaged item;
- a defective item; or
- an item that clearly does not match the confirmed order details,
please contact us right away at support@kirikiricosplay.com.
We may request photos, order details, and other information reasonably necessary to assess the request.
Return Authorization Process
Before sending anything back, you must contact support@kirikiricosplay.com and receive return approval and return instructions.
Returns sent without prior approval may not be accepted.
We will confirm the next steps only after we review your request.
The return warehouse address is not published on the website at this time and will be provided only after approval.
Return Shipping Costs
Return shipping costs depend on the reason for the return:
- Change of mind, wrong size selected by the customer, or other non-quality reasons: the customer pays the return shipping cost.
- Seller error or confirmed product defect: KIRIKIRI COSPLAY STUDIO pays the reasonable return shipping cost.
If a return is approved, we will explain any shipping cost responsibilities in the return instructions.
Inspection and Refund Processing
Once we receive your returned item, we will inspect it to confirm that it matches the approved return request and the conditions in this policy.
If the return is approved after inspection, we will process the refund within 5 business days.
Refund timing may vary depending on your bank or payment provider.
Original Payment Method
Refunds are sent back to the original payment method used for the order.
The time it takes for the refunded amount to appear in your account may be longer than our internal processing time, depending on your bank or payment provider.
Exchanges
Whether an exchange is available depends on the item type, inventory availability, and the result of our review.
Custom Made products are generally not eligible for ordinary exchanges.
If an exchange is possible, we will confirm the available options during the review of your request. We do not promise that an exchange will always be available.
Late or Missing Refunds
If you have not received your refund after the expected processing time:
- check your bank account or payment account again;
- contact your payment provider or bank; and
- contact us at support@kirikiricosplay.com if you still need help.
If we have already approved and processed the refund, your bank or payment provider may still need additional time to post it.
Contact Us
If you have any questions about returns, refunds, cancellations, or a return request, contact:
KIRIKIRI COSPLAY STUDIO
Email: support@kirikiricosplay.com
Website: https://kirikiricosplay.com
Please do not send any item back before you receive return approval and instructions.